• Field Service Engineer

    Job Location CN-11-Beijing
    Job ID
    2018-5242
    Category
    Field
    Shift
    1
  • Company Overview and Values

    Why work at Entegris?

    Lead. Inspire. Innovate. Define Your Future.

    Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

    Entegris is a values-driven culture and our employees rally around our core PACE values: 

    People 

    Accountability

    Creativity 
    Excellence

     

    The Role

    The Field Service Engineer will, install, troubleshoot and maintain Gas Purification Systems. Training will be provided to help the candidate increase competency and progress in the company.  The successful candidate will provide professional quality of work and support to Entegris Customers

    In this role you will

    • Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
    • Provides on-site technical troubleshoot and repair of equipment. On duty phone needed and standby for 24 hours on call.
    • Maintains records of performance reports.
    • Assists in the development of service manual and bulletins based on field investigations, engineering changes, and overall knowledge of product.
    • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
    • Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment.
    • Attend all personal and technical training to maintain a professional level of engineering expertise

    Traits we believe make a strong candidate

    • Two-year technical school degree in Electrical/Mechanical engineering, and a four-year College Degree is a positive.
    • 3+ Experience in field support/service of similar experience with a capital equipment company a plus.
    • Knowledge of PLC control system Preferred.
    • Strong verbal and written communication and customer interacting skills
    • Team work – take responsibility for self and team and delivers on commitments. Focuses on team success and assumes accountability for team results.
    • Customer service – Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment
    • Personal – Self driven individual who is interested in continuous improvement and learning the semiconductor industry.
    • Travelling is necessary within China and Overseas

    Your success will be measured by

    • People & Teamwork, need strong teamwork for any related technical support to achieve the pump target.
    • Dedication to Excellence, quick learning skill for the related pump product technical and troubleshooting skill

    What we offer:

    At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

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