• Field Application Engineer

    Job Location KR-Suwon-si
    Job ID
    2018-5235
    Category
    Field
    Shift
    1
  • Company Overview and Values

    Why work at Entegris?

    Lead. Inspire. Innovate. Define Your Future.

    Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

    Entegris is a values-driven culture and our employees rally around our core PACE values: 

    People 

    Accountability

    Creativity 
    Excellence

     

    The Role

    The Field Applications Engineer supports the development of new products and applications, the promotion of existing products, and the investigation of new applications for existing products through an understanding of the customer base and direct communication between the customer, sales, engineering, manufacturing, and other internal departments.

    In this role you will

    • Product Development
    • Serves as the liaison between research and development and the customer to identify new product opportunities.
    • Researches and identifies potential technologies to be adapted to applications in our markets and brings technologies to the attention of the businesses. 
    • Assists in creation of product specifications for new products and researches markets needs and potentials.
    • Develops test methods specific to the use of products and their applications, including the design, specification, building and maintenance of test equipment.
    • Assists new product development teams to design, plan, execute and present experiments and data.
    • Performs tests on products returned to Entegris from customers and makes improvement recommendations.
    • Plans and coordinates beta site test programs.
    • Technical Sales Support
    • Provides technical sales support for targeted territories and/or markets requiring concentrated support to capture or maintain business. 
    • Visits customers before, during and after the introduction of new products to educate the market and pursue initial sales opportunities. 
    • Provides, presents and interprets design, application and service information. 
    • Supports Business as directed and provides a direct customer contact in situations requiring concentrated technical and applications support. 
    • Technical Leadership
    • Researches and maintains expert technical knowledge of products and applications. 
    • Researches competitive product comparisons to support the sales of new and existing products. 
    • Collaborates with product management and marketing communications to write technical literature, white papers, manuals, data sheets and related product information. 
    • Supports product training programs internally and externally. 
    • Process Management
    • Analyzes and implements process improvements that positively influence customer satisfaction.
    • Valve maintenance support
    • Support valve maintenance with flexibility
    • Define problem and provide proper solution
    • Improve service with the best schedule
    • Indirect report to Field Service Engineering Supervisor

    Traits we believe make a strong candidate

    • Ability to communicate complex technical issues to customers (both internal and external)
    • Strong problem solving skills (issues containment, root cause analysis, corrective action.
    • Capacity to understand specific technical requirements as well as sound product knowledge
    • Able to identify problems and significantly improve, change or adapt existing techniques
    • Actively acquired more complex techniques
    • Proficiency in use of Excel, Word and PowerPoint
    • Ability to travel locally and internationally
    • Travel Availability: Available for any other foreign country
    • Language Ability: Good English
    • Technical Expertise: Depth of knowledge and skill in a technical area.
    • Interpersonal Awareness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
    • Attention to Communication: Ensuring that information is passed on to others who should be kept informed.
    • Customer Orientation: Demonstrated concern for satisfying one’s external and/or internal customers.
    • Satisfy Customers: Assess client’s needs, understand from client’s perspective and act professionally. Create value for the client and foster customer royalty.
    • Results Orientation: Focusing on the desired end result of one’s own or one’s units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
    • Less than 5 years of experience in the Semiconductor industry
    • Bachelor’s Degree in Engineering or highly related field

    Your success will be measured by

    • People and Teamwork
    • Accountability, Integrity and Trust
    • Creativity and Innovation
    • Dedication to Excellence

    What we offer:

    At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

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