Field Service Engineer

CN-11-Beijing
Job ID
2017-4667
Category
Engr
Shift
1

Company Overview and Values

Why work at Entegris?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

Entegris is a values-driven culture and our employees rally around our core PACE values: 

People 

Accountability

Creativity 
Excellence

 

Overview

The Field Service Engineer will assist with liquid and gas equipment installation, troubleshooting, liquid/gas canister changes and facilitate prompt return of empty cylinders and canisters.  Training will be provided to help the candidate increase competency and progress in the company.  The successful candidate will provide professional quality of work and support to Entegris Customers.  

Responsibilities

  • Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
  • Provides on-site technical assistance to help troubleshoot and repair equipment. On duty phone needed and standby for 24 hours on call
  • Maintains records of performance reports.
  • Assists in the development of service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment.
  • Attend all personal and technical training to maintain a professional level of engineering expertise

Qualifications

  • Two year technical school degree in engineering, science or chemistry field required and a four year College Degree is a positive.
  • 3+ Experience in field support/service of similar experience with a capital equipment company required.  CVD/CMP/WET module EE&PE experience is preferred.
  • Strong verbal and written communication and customer interacting skills
  • Team work – take responsibility for self and team and delivers on commitments. Focuses on team success and assumes accountability for team results.
  • Customer service – Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment
  • Personal – Self driven individual who is interested in continuous improvement and learning the semiconductor industry.
  • Travelling is necessary within China and Overseas

 

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

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