Customer Service Representative

US-MN-Chaska
Job ID
2017-4586
Category
Customer Service
Shift
1st

Company Overview and Values

Why work at Entegris?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

Entegris is a values-driven culture and our employees rally around our core PACE values: 

People 

Accountability

Creativity 
Excellence

Overview

Entegris is looking for a highly motivated Customer Service Representative who is an integral part of the Entegris team that effectively serves our valued customers and helps elevate Entegris’ image as a “Best of Class” supplier. Customer service responsibilities include problem solving, order processing, service issues, product knowledge, inventory management, logistics and building successful relationships with internal and external customers.  This important role is located in our Chaska, MN facility. 

 

Fortune magazine has ranked Entegris among the 100 Fastest-Growing Companies for 2017 which validates our ability to successfully compete in the markets we serve. As a member of Entegris, you will be part of an organization that is consistently growing, is highly profitable, provides unique value to its customer, creates new jobs and offers employees career options.

Responsibilities

  • Ensures that customer satisfaction is delivered in a timely and accurate fashion and aligned with the Region’s Customer Service Performance goals (DPPM);
  • Builds and maintains successful customer relationships;
  • Focuses on key business processes to influence customer satisfaction, waste elimination, business growth, cost effectiveness and product/system quality;
  • Understanding of Entegris’ various forms of lead time reduction methods (Holding Order, Pre-Order, Regional Inventory Safety Stock, VMI, Consigned Inventory);
  • Timely and accurately manages consigned inventory requirements such as monthly reconciliation
  • Generates appropriate computer documentation such as sales order confirmations, proof of delivery, third party purchase orders, and proforma invoices;
  • Identifies potential customer problems and takes appropriate corrective actions;
  • Actively engages in proactive communication with strategic accounts and account managers;
  • Proactively partners with cross-functional areas to ensure critical customer needs are met.

Qualifications

  • Bachelor's Degree is highly desired with minimum of 3 years of customer service experience;
  • Adept in using ERP systems SAP/Oracle and logistics;
  • Demonstrates leadership skills and ability to learn/ desire to grow.

 

Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

 

  • Competitive total compensation plans.
  • A 401(K) plan to help you plan for your future with an impressive employer match that’s all yours- no vesting!
  • Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy.
  • 3 weeks vacation - plenty of time to recharge those batteries!

 

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At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.ENT789

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