IT Specialist

CN-Shanghai
Job ID
2017-4570
Category
IT

Company Overview and Values

Why work at Entegris?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

Entegris is a values-driven culture and our employees rally around our core PACE values: 

People 

Accountability

Creativity 
Excellence

Overview

The IT Support Specialist provides technical assistance to China user on site or remotely.  You should have a problem-solving attitude along with the ability to give clear technical instructions with good communication. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

Technical Support

Provides technical support to ensure effective hardware and software performance. Provides technical expertise in the installation and maintenance of hardware and systems software. Provides end user training when installing new equipment or software. Analyzes technical problems and recommends and applies required solutions. Develop trends by monitoring and analyzing incoming calls, problems and support requests.

 

Computing Environment

Performs tasks to improve the efficiency, reliability, availability, and stability of the computing environment. Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment. Completes tasks such as performance monitoring, tuning, and adjusting. Implements appropriate solutions to ensure that facilities and products are maintained and beneficial to users.

 

Documentation

Maintains documentation to ensure efficient and accurate department operations. Develops and maintains hardware, software, and internal systems standards and procedures. Maintains internal knowledgebase by recording all user inquiries from initial IT Maintenance Request ticket to final resolution. Maintains asset records of all IT user hardware in the Entegris Asset Database to ensure ownership and tracking of all IT assets worldwide.

 

Departmental Projects

Participates in the planning and execution of departmental projects with other IT team members. Works and communicates well with management and team members in all international locations. Ensures that policies and standards determined by Corporate IT are enforced throughout the Greater China region.

Qualifications

 

Education/Experience:

Bachelor’s Degree or above in Computer Engineering or similar field

Moderate in English and Fluency in Mandarin Chinese

Prior Desktop support experience preferred

 

Successful candidates will typically have the following skill set:

 

  • Good communication skill
  • Extensive knowledge of both Windows 7 and 10 operating systems
  • Experience working in a multinational support environment, following clearly defined policies and procedure
  • Ability to troubleshoot and diagnose PC hardware and software problems, using self research techniques and creativity
  • Ability to perform PC backup, recovery and installation
  • Strong interpersonal and team skills
  • Extensive knowledge of Office 365 applications
  • Experience with Windows Active Directory
  • General understanding of network systems
  • Conduct support tasks remotely

 

 

 

Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

  • Very Competitive total compensation plans.
  • A 401(K) plan to help you plan for your future with an impressive employer match that’s all yours- no vesting!
  • Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy.
  • Flexible schedule- it’s about doing great work not face time!
  • Unlimited Paid Time Off- plenty of time to recharge those batteries!

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

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