Customer Quality Engineer

KR-Suwon-si
Job ID
2017-4567
Category
Quality

Overview

Entegris is seeking a Customer Quality Engineer for the Suwon, Korea location

Responsibilities

Responsibility

  • Manage the Customer Quality Engineering team in Korea in cooperation with local Sales/Account team activities to ensure that customer requirements are understood and addressed in a timely and effective manner;
  • Directly Lead the Customer Quality communications for key Entegris product lines;
  • Manage internal/external quality metrics including but not limited to: Customer Requests, Customer Complaints, Customer Scorecards & Customer Audits and develop  long term plans to address any gaps to customer expectations and requirements;
  • Ensure product implementation and compliance with SPC (Statistical Process Control) and SQC (Statistical Quality Control) in alignment with agreements with customers and in accordance with Entegris QMS (Quality Management System) protocols;
  • Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer as well as support effective and appropriate change management, in accordance with agreed upon customer  requirements;
  • Document Customer Complaints (CC) and work to identify the root cause and implement corrective action to prevent reoccurrence based on the data provided by all internal functions/organization and through support of direct      customer interactions;
  • Develop relationships across worldwide quality teams, investigating issues and drive the Voice of the Customer (VOC) for quality throughout the      operations organization;
  • Interpret and cascade the ENTEGRIS Quality Assurance philosophy to personnel in the Korea organization;
  • Perform Quality Engineering reviews of design and documentation for both new and existing products;
  • Management and reporting of Customer Quality status for all product lines and customers during weekly/monthly management reviews.

Qualifications

Successful candidates will typically have the following skill set:

 

  • Experience in a quality role, in the semiconductor industry and team management experience;
  • Experience with applicable quality tools such as pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology;
  • Thorough understanding of requirements associated with the ISO 9001 quality standard;
  • Proficient and practiced level of Business English both Written and Spoken;
  • Communication skill, leadership ability to drive all action, high accountability to achieve the goal, customer management skill, problem solving skill, analysis skill, result driving.

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