• IT Desktop Service Specialist

    Job Location JP-Yonezawa
    Job ID
    2017-4563
    Category
    IT
  • Company Overview and Values

    Why work at Entegris?

    Lead. Inspire. Innovate. Define Your Future.

    Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

    Entegris is a values-driven culture and our employees rally around our core PACE values: 

    People 

    Accountability

    Creativity 
    Excellence

     

    The Role

    Entegris is seeking a Bilingual IT Desktop Service Specialist to join our multinational team in Yamagata, Japan.  The IT Desktop engineer will be responsible for providing level-2 support to our company regarding their day-to-day office IT infrastructure issues and incidents, both in Japanese and English.  This is a great opportunity for those who have experience as a bilingual helpdesk or junior desktop support engineer at the enterprise level.

    In this role you will

    • Resolve calls from end users of our multinational clients regarding technical issues and incidents in their everyday office IT infrastructure environment;
    • Escalate incidents to the next support level where appropriate;
    • General application and device support when required;
    • Coordination of multi-vendor hardware break-fix;
    • Basic asset management tracking and reporting;
    • Ad-hoc support duties as requested by clients;
    • Annual PC/Printer replacement task;
    • Carries out upgrades, repairs, and conversions to existing systems including replacement of component parts (i.e. keyboards, monitors, disks, etc.);
    • Diagnose hardware problems and provide support as appropriate. Install, test, and operate basic operating systems software and standard applications.

    Traits we believe make a strong candidate

    • Experience as an IT desktop engineer;
    • Excellent telephone manner and customer service skills;
    • Professionalism in actions, demeanor and dress;
    • Understanding of helpdesk/desktop operations;
    • Employment experience supporting desktop equipment;
    • Knowledge of desktop devices/environment (i.e. PCs, IP phones, mobiles, printers, etc.);
    • Experience of remote support;
    • Native-level Japanese and Minimum-level English language skills (TOEIC score 500-600);
    • Positive thinking, Harmonic force within the global IT team.

    What we offer:

    At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

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